Legit is a company from Genesis ecosystem with a 13-year history of creating news, entertainment, and educational content for millions of people worldwide. Every month, our products reach approximately 80 million users.
We are currently growing Shift— a career coaching service that supports job seekers at every stage of their journey: from crafting strong resumes and optimizing LinkedIn profiles to landing their dream offers.
We are looking for a Customer Success Specialist to ensure a high level of user support on their way to finding a perfect job. This is an opportunity to work with an international audience, influence the customer experience, help users make the most of our product, and develop the support function on a global scale.
Responsibilities:
- Communicate with users through written channels (chat, email, social media) on job search topics and product-related queries.
- Create and improve resumes and cover letters.
- Conduct LinkedIn profile audits and provide structured recommendations.
- Upselling relevant services during communication with clients.
- Research job openings and recruiters based on specific client requests.
- Minimize the risk of negative feedback and chargebacks.
- Work with CRM and internal team tools.
Requirements:
- English level: advanced or higher.
- Experience working with international clients via chat and email.
- Strong communication skills: ability to handle client requests professionally and promptly.
- Attention to detail and structured thinking.
- Solution-oriented mindset.
- Possibility to work from 3pm to 12am (Tue-Sat).
Nice-to-have:
- Experience with CRM systems.
- Experience in sales.
- Genuine interest in career coaching and working with people.
We offer:
- Competitive salary.
- Fully remote work.
- 20 paid leaves.
- Startup environment with high responsibility and impact.
- Opportunity to develop expertise in international career consulting.
- Real career growth to Shift Manager / Team Lead.
- Work in a team building a new product for the global market.
Join us at Shift, where we empower job seekers worldwide to unlock their potential and confidently overcome barriers on their path to professional success.